All-in-One Support Button· Privacy & Terms

All-in-One Support Button (“the App”) is a Shopify application published by Digiware Solutions. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you install or use the App in connection with your Shopify-supported store (“Store”). By installing or using the App, you agree to the practices described here and in our Shopify App Store listing.

When you install the App, we may access certain information from your Shopify account and Store as permitted by the permissions you approve at install time. Depending on how you use the App, this may include:

the App operates within Shopify’s platform security model. The permissions requested at install time define which Store resources the App can read or write. Current permission categories associated with the App include:

We may collect information about you as the merchant (account owner or staff), such as your name, email address, phone number, and Store configuration details, to operate your account, provide support, and send service-related communications.

If the App surfaces storefront features, limited technical information about Store visitors (such as IP address, browser type, or session identifiers) may be processed to deliver and secure the Service.

We collect information through:

We use personal information to:

The support widget itself does not require shoppers to create an account in the App. When a visitor taps a channel, they are directed to the third-party service you configured (for example, Instagram, email client, or phone dialer). Those services are governed by their own privacy policies.

We do not sell your personal information. We may share information with:

We retain personal information for as long as needed to provide the App, fulfill the purposes in this policy, comply with legal obligations, resolve disputes, and enforce agreements. When you uninstall the App, we delete or anonymize Store data according to our retention schedule and Shopify’s partner requirements, unless a longer period is required by law.

To request deletion of data associated with your Store, contact info@digiwaresolutions.com.

We implement administrative, technical, and organizational measures designed to protect information against unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure; we encourage merchants to use strong passwords and limit staff access in Shopify Admin.

Depending on your location, you may have rights to access, correct, delete, restrict, or object to certain processing of personal information, and to data portability where applicable.

European Economic Area and UK residents may contact us to exercise rights under applicable data protection laws. We process information as necessary to perform our contract with you (providing the App), comply with legal obligations, and pursue legitimate business interests such as security and product improvement.

California residents may have additional rights under the CCPA/CPRA. We do not sell personal information as defined by those laws.

Digiware Solutions operates from the United States and Pakistan. Information may be processed in countries other than your own. Where required, we use appropriate safeguards for cross-border transfers.

the App is not directed to children under 16. We do not knowingly collect personal information from children. If you believe we have collected such information, contact info@digiwaresolutions.com.

We may update this Privacy Policy to reflect changes in our practices, the App, or legal requirements. We will post the updated policy on this page with a revised “Last updated” date. Material changes may also be communicated through the App or Shopify App Store listing where appropriate.

For questions about this Privacy Policy, data requests, or complaints, contact Digiware Solutions: