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Digiware UpsellFlow AI Pro· Privacy & Terms

Privacy Policy and Terms for UpsellFlow AI Pro — search queries, product catalog data, and AI recommendation processing on Shopify.

Digiware Solutions

Effective June 3, 2026 · Updated June 3, 2026

Privacy Policy

How Digiware UpsellFlow AI Pro collects and uses data on your Shopify store.

Digiware UpsellFlow AI Pro (“the App”) is a Shopify application published by Digiware Solutions. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you install or use the App in connection with your Shopify-supported store (“Store”). By installing or using the App, you agree to the practices described here and in our Shopify App Store listing.

When you install the App, we may access certain information from your Shopify account and Store as permitted by the permissions you approve at install time. Depending on how you use the App, this may include:

  • Product titles, descriptions, tags, types, and availability
  • On-site search queries and interaction signals used to rank recommendations
  • Session or device identifiers necessary to deliver storefront features
  • Aggregate performance metrics to improve recommendation quality

the App operates within Shopify’s platform security model. The permissions requested at install time define which Store resources the App can read or write. Current permission categories associated with the App include:

  • Read product catalog data used to generate recommendations
  • Read or write theme or storefront extension assets that display recommendations
  • Read store configuration relevant to search and merchandising features

We may collect information about you as the merchant (account owner or staff), such as your name, email address, phone number, and Store configuration details, to operate your account, provide support, and send service-related communications.

If the App surfaces storefront features, limited technical information about Store visitors (such as IP address, browser type, or session identifiers) may be processed to deliver and secure the Service.

We collect information through:

  • Your Shopify account and the permissions you grant when installing or updating the App;
  • Information you provide in the App’s admin interface or support requests;
  • Automated technologies such as cookies, log files, and similar tools used to operate, secure, and improve the App;
  • Shopify webhooks and API responses required to deliver App functionality.

We use personal information to:

  • Provide, maintain, and improve the App and related support;
  • Authenticate users and prevent fraud or abuse;
  • Process Store data according to the features you enable;
  • Communicate about updates, security notices, and account matters;
  • Comply with legal obligations and enforce our terms;
  • Generate or suggest content using automated or AI-assisted systems where you enable those features (product metadata, recommendations, or similar outputs).

When recommendation features are enabled, query and catalog signals may be processed by automated systems to suggest products. We design these flows to use the minimum data required for the feature. You should review recommendation output and storefront placement to ensure they meet your merchandising and compliance standards.

We do not sell your personal information. We may share information with:

  • Service providers that help us host, secure, analyze, or operate the App (under contracts requiring appropriate safeguards);
  • AI or cloud processing providers when you use features that require external inference or generation—limited to data necessary to deliver those features;
  • Shopify, as required for App operation within the Shopify platform;
  • Authorities when required by law, subpoena, or to protect rights, safety, and security.

We retain personal information for as long as needed to provide the App, fulfill the purposes in this policy, comply with legal obligations, resolve disputes, and enforce agreements. When you uninstall the App, we delete or anonymize Store data according to our retention schedule and Shopify’s partner requirements, unless a longer period is required by law.

To request deletion of data associated with your Store, contact info@digiwaresolutions.com.

We implement administrative, technical, and organizational measures designed to protect information against unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure; we encourage merchants to use strong passwords and limit staff access in Shopify Admin.

Depending on your location, you may have rights to access, correct, delete, restrict, or object to certain processing of personal information, and to data portability where applicable.

European Economic Area and UK residents may contact us to exercise rights under applicable data protection laws. We process information as necessary to perform our contract with you (providing the App), comply with legal obligations, and pursue legitimate business interests such as security and product improvement.

California residents may have additional rights under the CCPA/CPRA. We do not sell personal information as defined by those laws.

Digiware Solutions operates from the United States and Pakistan. Information may be processed in countries other than your own. Where required, we use appropriate safeguards for cross-border transfers.

the App is not directed to children under 16. We do not knowingly collect personal information from children. If you believe we have collected such information, contact info@digiwaresolutions.com.

We may update this Privacy Policy to reflect changes in our practices, the App, or legal requirements. We will post the updated policy on this page with a revised “Last updated” date. Material changes may also be communicated through the App or Shopify App Store listing where appropriate.

For questions about this Privacy Policy, data requests, or complaints, contact Digiware Solutions:

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