Privacy Policy
This Confidentiality and Cookies policy governs and informs you of the way in which Digiware Solutions referred to as “us/we” or “Digiware Solutions”) processes and protects the personal information that may identify you directly or indirectly (“Personal Data” or ‘Data”) as the Data controller and as the Data processor.
This Policy also informs you of the conditions for placing and using cookies on your electronic communications device when you browse our Website https://digiwaresolutions.com/ (the “Website”).
Digiware Solutions attaches great importance to protecting and respecting private life and undertakes to comply with the provisions of Texas Privacy Protection Act (HB 4390) currently in force, (hereinafter jointly referred to as the “Applicable Regulations”).
The Data we Collect
When we act as the controller
Data collected when you interact with us
- Collection source: Contact form on our Website: https://digiwaresolutions.com/contact-us/.
- Legal basis for processing: Our legitimate interest or your consent when this is required by the Applicable Regulations.
- Data conservation period: We keep your Data until your contact request or application is processed and, at most, for a period of five (5) years after your last contact with us. Within the limits of the Applicable Regulations, Digiware Solutions may keep records and copies of all correspondence made with you, including this Personal Data.
Data collected relating to our (prospective) clients
- Collection source: Pre-contractual and contractual relationship with our clients; Discussions with our (prospective) clients
- Data categories: Surname, forename, profession, company, postal address, e-mail address, telephone number, and bank details where applicable.
- Processing purposes: Manage our customer base and provide you with our Service; Manage our prospective clients; Provide information about and promote our Service, including by telephone marketing; Fulfil the requests for information from our (prospective) clients; Fulfil the requests for support from our clients; Manage disputes;
- Legal basis for processing: Our contractual or pre-contractual relationship with our (prospective) clients, or our legitimate interest, or your consent, when this is required by the Applicable Regulations.
- Data conservation period: We keep your Data for five (5) years after the end of the contractual relationship or, where applicable, five (5) years after your last contact with us.
Data collected on our suppliers, sub-contractors and partners
- Collection source: Contractual relationship with our partners, suppliers and subcontractors.
- Data categories: Surname, forename, profession, company, postal address, e-mail address, telephone number, and bank details where applicable.
- Processing purposes: Provide our Service; Manage the pre-contractual and contractual relationship with our partners, suppliers and subcontractors; Manage disputes;
- Legal basis for processing: Our contractual or pre-contractual relationship, or our legitimate interest, or your consent, when this is required by the Applicable Regulations.
- Data conservation period: We keep your Data for five (5) years after the end of the contractual relationship or, where applicable, five (5) years after your last contact with us.
When we act as the processor, on behalf of our clients
Digiware Solutions has developed a solution based on artificial intelligence that allows for detecting behaviours that could potentially cause damage to people or property as well as for detecting people falling (our “Service”). Our Service is based solely on an algorithmic processing of movements and does not use facial recognition, client monitoring or identity registration.
Our Service processes the Personal Data of our clients’ consumers, through movement detection, on behalf of and on the sole instruction of our clients (the controllers). When we supply our Service to our clients, the latter act as the controllers for your Personal Data used by our Service, whereas we are the processors.
As the controllers, our clients are solely responsible for providing you with information on the processing of your Personal Data and on exercising your rights. If you have any questions relating to exercising your rights, we recommend you read the confidentiality policy for the controller concerned.
As the processor, Digiware Solutions assists its clients in analysing the Data processing performed via the Service, and in displaying an initial level of information in the locations where our Service is implemented.
Cookies and trackers
A cookie is a small text file composed of letters and figures, saved in a dedicated space on your device when you visit a Website. The aim of these cookies is, in particular, to allow you to browse effectively between the pages on the Website https://digiwaresolutions.com/ and to remember your preferences in order to improve your user experience.
You can find information on how to manage cookies for each browser at the following addresses: Chrome, Mozilla Firefox, Apple Safari and Microsoft Internet Explorer.
Through the cookies and trackers on our Website, we collect your IP address, browser type, Internet provider and operating system.
The information collected through the cookies and tracers on our Website is kept for a maximum period of twenty-five (25) months.
Our Service processes the Personal Data of our clients’ consumers, through movement detection, on behalf of and on the sole instruction of our clients (the controllers). When we supply our Service to our clients, the latter act as the controllers for your Personal Data used by our Service, whereas we are the processors.
As the controllers, our clients are solely responsible for providing you with information on the processing of your Personal Data and on exercising your rights. If you have any questions relating to exercising your rights, we recommend you read the confidentiality policy for the controller concerned.
As the processor, Digiware Solutions assists its clients in analysing the Data processing performed via the Service, and in displaying an initial level of information in the locations where our Service is implemented.
The recipients of your data
Within Digiware Solutions, only strictly authorized personnel are called on to process your Data.
We are likely to share your Data with some of our processors, such as technical service providers for the functional requirements of the Website, analytical solution suppliers, in order to allow our site to be used correctly and to improve its performance, as well as advertising service providers. We are also likely to share your Data with our advisors (such as lawyers) within the framework of managing any disputes and litigation.
How do we ensure your data is secure?
In accordance with the Applicable Regulations, we implement all the appropriate technical and organizational security measures to protect your Personal Data. In particular, we implement the following measures:
- Strict access control for administrators
- Services shown on the Internet reduced to the strict minimum, with implementation of a bastion
- Implementation of firewall rules limiting the network flows to those strictly necessary
- Annual infrastructure audit
- Incidents log held
- Data backed up in a different location from the database
Your rights
When we act as the controller
When Digiware Solutions acts as the controller, you can exercise the following rights, within the limits set by the Applicable Regulations:
- Right of access and post-mortem directives: You can ask Digiware Solutions to confirm that your Data is or isn’t processed, as well as for the provision of your Data held by us. You also have the right to set directives on the fate of your Data after your death;
- Rectification, restriction and erasure: You can ask Digiware Solutions to rectify any of your Personal Data that is inaccurate, as well as to complete incomplete personal Data. You can also ask Digiware Solutions to restrict processing of or erase your Personal Data as soon as possible once Digiware Solutions no longer needs to keep it;
- Objection and withdrawal of consent: You can object to your Data being processed on legitimate grounds. You can always, and without cost, object to receiving any marketing communication from us. You can also withdraw your consent when the processing of your data is based on this consent;
- Portability: On request, Digiware Solutions will send you the Personal Data you have provided to us and, in as far as possible, will provide this Data directly to another controller of your choice, in a portable format if the processing is based on your consent or on a contract;
If you have any questions regarding the Confidentiality Policy and to exercise your rights, please contact us at https://digiwaresolutions.com/contact/
The request must come directly from the person concerned, who must be able to prove their identity. A copy of your ID document may be requested, within the limits of the Applicable Regulations. Digiware Solutions will strive to follow up on your request as quickly as possible and, in any event, within the periods set out in the Applicable regulations.
When we act as the processor
When Digiware Solutions acts as the processor of your data, we will, with our clients, give you an initial level of information, but only our clients shall be responsible for informing you about exercising your rights and allowing you to exercise these.
To exercise data protection rights, we ask our clients’ consumers using our Service to make their requests directly to the appropriate client (the controller).
Entry into force
- This Confidentiality Policy entered into force on 12 February 2025.
- We may have to modify or update this Confidentiality Policy. We recommend you view this page regularly to find out any changes or updates made to our Confidentiality Policy.
- If there is a substantial modification of the Confidentiality Policy, Digiware Solutions undertakes to inform the people concerned about this.